At TEREA UAE SHOP, we respect your privacy and keep your personal information safe. This Privacy Policy explains what information we collect, how we use it, and how you can contact us about your data when you use https://tereauae.ae or speak with us through WhatsApp.

Who We Are

TEREA UAE SHOP is an online store based in Dubai, UAE.

Website: https://tereauae.ae
 WhatsApp: +971553925521

What Personal Data We Collect

When you visit our website, place an order, create an account, or contact us, we may collect the following information:

Your name, phone number, WhatsApp contact, delivery address, email address if provided, order details, purchase history, account information, IP address, browser details, cookie data, and any information you send through checkout, forms, or WhatsApp.

We collect only the information needed to process orders, deliver products, provide support, improve our website, and protect our store from misuse.

How We Use Your Data

We use your personal information to:

  • Process and confirm your order
  • Arrange delivery to your address
  • Send order updates through WhatsApp
  • Respond to your questions before and after delivery
  • Manage customer accounts and order history
  • Improve website performance and customer experience
  • Prevent fraud, spam, or website misuse
  • Comply with applicable UAE laws and business requirements

We do not sell your personal data to third parties. We do not use your data for marketing unless you have given consent where required.

Orders, Delivery, and WhatsApp Communication

When you place an order on tereauae.ae or contact us through WhatsApp, we use your order details, phone number, and delivery address to confirm your purchase and arrange delivery.

We may contact you through WhatsApp for order confirmation, delivery updates, stock questions, or customer support. WhatsApp Business may process messages according to WhatsApp’s own privacy policy, so please avoid sending unnecessary sensitive personal information through WhatsApp.

Cookies, Analytics, and WooCommerce

Our website uses cookies to help the site work properly, improve browsing, remember basic preferences, support checkout, and understand website performance.

We may use Google Analytics to understand how visitors use our website. This helps us improve pages, products, and user experience. Analytics data is usually aggregated and does not directly identify you.

Our store uses WooCommerce to manage product pages, cart, checkout, customer accounts, and order processing. WooCommerce may process the information needed to complete your order, such as your name, contact details, delivery address, and order details.

You can manage or disable cookies in your browser settings. Some website features may not work properly if essential cookies are disabled.

Who We Share Your Data With

We only share limited personal information when needed to operate our website, process orders, provide delivery, improve security, or meet legal requirements.

This may include:

  • Website hosting and security providers
  • WooCommerce and ecommerce tools
  • Payment service providers if online payment is used
  • Delivery or logistics partners
  • Google Analytics
  • WhatsApp Business
  • Spam prevention or website protection tools

Some third party services may process data outside the UAE. We only use these services to support normal store operations, order handling, website security, analytics, and customer communication.

How Long We Keep Your Data

We keep your personal data only for as long as needed for order management, delivery, customer support, legal, tax, security, and business record purposes.

Order records may be kept for business and legal reasons. Account information may be stored as long as your account remains active. If you ask us to delete your data, we will review the request and remove eligible information where possible.

Some data may need to be kept for legal, security, tax, delivery, or administrative reasons.

Your Rights

Under UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, you may have the right to access, correct, delete, restrict, or withdraw consent for certain personal data processing where applicable.

To request access, correction, or deletion of your personal data, contact us through WhatsApp at +971553925521.

We may need to verify your identity before processing a data request. Some information may not be deleted if we are required to keep it for legal, security, order, delivery, tax, or business record purposes.

Age Restriction

Our products are intended for adults aged 18 and above only.

We do not knowingly collect personal data from anyone under 18. If we become aware that personal data from a minor has been collected, we will take reasonable steps to delete it.

Third Party Links

Our website may include links to third party websites or services. We are not responsible for the privacy practices, content, or security of those websites.

When you visit a third party website, please read its own privacy policy before sharing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page:

https://tereauae.ae/privacy-policy/

Any changes will apply once the updated Privacy Policy is posted on our website.

Contact Us

For privacy questions or data requests, please contact us through WhatsApp.

TEREA UAE SHOP
 Website: https://tereauae.ae
 WhatsApp: +971553925521