Welcome to TEREA UAE SHOP. These Terms and Conditions explain the rules for using https://tereauae.ae and placing orders through our website or WhatsApp at +971553925521.

By using our website or placing an order, you agree to these Terms and Conditions. Please read them before making a purchase.

Who These Terms Apply To

These terms apply to all customers who visit our website, place an order through tereauae.ae, or order through WhatsApp.

By placing an order, you confirm that the information you provide is accurate and that you are legally allowed to buy the products sold on our website.

Age Restriction

Our products are for adult use only. You must be 18 years or older to place an order.

By ordering from TEREA UAE SHOP, you confirm that you are at least 18 years old and legally permitted to buy tobacco or nicotine related products in the UAE.

We reserve the right to cancel any order if we believe the buyer is under 18 or if age verification is required and not provided.

Products We Sell

TEREA UAE SHOP sells adult-use products, including TEREA Smartcore heated tobacco sticks, IQOS ILUMA devices, Lambda i8 devices, Relx pods, and related items.

All products must be used responsibly and according to the manufacturer’s instructions. Product descriptions, images, prices, and specifications on our website are provided for general guidance. We try to keep all information accurate, but actual packaging, product appearance, availability, or details may vary slightly.

Orders and Order Confirmation

You can place an order through our website or by contacting us on WhatsApp at +971553925521.

An order is confirmed only after our team confirms the order details, stock availability, delivery address, and payment method. We may contact you through WhatsApp to confirm your order before dispatch.

We reserve the right to cancel or refuse any order if:

  • The product is out of stock
  • The buyer cannot be reached
  • The delivery address is incorrect or incomplete
  • We believe the order is fraudulent
  • The buyer does not meet the age requirement
  • The order cannot be completed for any reasonable business or legal reason

Pricing

All prices on our website are shown in UAE Dirhams (AED).

Prices may change without notice. The price confirmed at the time of your order is the price you will pay. We do not guarantee old prices from previous orders, screenshots, cached pages, or earlier promotions.

If there is a clear pricing error on the website, we reserve the right to correct the price before confirming the order.

Payment

We accept cash on delivery and card on delivery across our UAE delivery areas.

Payment is due at the time of delivery. No advance payment is required unless we clearly inform you otherwise for a specific order or special case.

For orders above AED 450, delivery is free. For orders below AED 450, a delivery fee applies and will be confirmed at the time of order.

Delivery

We deliver across the UAE.

Estimated delivery times are:

Dubai, Sharjah, and Ajman: same-day delivery, usually within 1 to 2 hours after order confirmation
 Abu Dhabi and other UAE emirates: usually within 24 hours after order confirmation

Delivery times are estimates only. Delays may happen due to traffic, weather, public holidays, high order volume, incorrect address details, customer unavailability, or other situations outside our control.

Please make sure your phone number and delivery address are correct before confirming your order.

Cancellations

You may cancel your order before it is dispatched by contacting us through WhatsApp.

Once an order has been dispatched, it cannot be cancelled. If you refuse delivery after dispatch without a valid reason, we may refuse future cash on delivery orders or require extra confirmation before accepting another order.

Returns and Refunds

Returns and refunds are handled according to our Refund and Returns Policy.

Products must be unopened, unused, and in their original factory-sealed packaging to be considered for return. Return requests must be made within the allowed return period stated in our policy.

Please read our Refund and Returns Policy before placing an order:

https://tereauae.ae/refund-returns/

Customer Responsibilities

By placing an order, you agree to:

  • Provide accurate contact and delivery information
  • Be available to receive the order at the confirmed delivery time
  • Pay the confirmed order amount at delivery
  • Use all products responsibly and only as directed
  • Confirm that you are 18 years or older
  • Not purchase products on behalf of minors

We are not responsible for failed deliveries caused by wrong information, no response from the customer, or customer unavailability.

Website Use

You may use our website for personal shopping and information only.

You must not misuse our website, attempt to damage the website, copy our content without permission, submit false information, interfere with website security, or use our website for illegal or harmful activity.

Intellectual Property

Unless otherwise stated, the content on tereauae.ae, including text, layout, design, images, graphics, and website materials, belongs to TEREA UAE SHOP or its content providers.

You may not copy, reproduce, republish, sell, rent, redistribute, or use our website content for commercial purposes without written permission.

Cookies and Privacy

Our website may use cookies to support website functions, checkout, analytics, and browsing experience.

Your use of our website is also covered by our Privacy Policy, which explains how we collect, use, and protect your personal data.

Privacy Policy:

https://tereauae.ae/privacy-policy/

Third Party Links

Our website may contain links to third party websites or services. These links are provided for convenience only.

We are not responsible for the content, privacy practices, security, or terms of any third party website.

Product Availability and Website Accuracy

We try to keep our website information accurate and up to date. However, we do not guarantee that all product descriptions, prices, stock details, images, or website content will always be error-free.

We may update, change, remove, or correct website content at any time without notice.

Not Affiliated With PMI or IQOS

TEREA UAE SHOP is not affiliated with Philip Morris International, PMI, IQOS, or their official distributors.

TEREA and IQOS are registered trademarks of Philip Morris International. We use these names only to describe and identify the products we sell. tereauae.ae is not the official website of PMI or IQOS.

Limitation of Liability

To the fullest extent permitted by UAE law, TEREA UAE SHOP is not responsible for indirect, incidental, special, or consequential losses arising from the use of our website, products, delivery service, or customer communication.

Our total liability for any claim related to an order is limited to the value of the order in question.

Nothing in these Terms and Conditions limits any liability that cannot be excluded under applicable UAE law.

Governing Law

These Terms and Conditions are governed by the laws of the United Arab Emirates.

Any dispute related to these terms, our website, or an order placed with us will be subject to the jurisdiction of the UAE courts.

Changes to These Terms

We may update these Terms and Conditions at any time. The latest version will always be available on this page:

https://tereauae.ae/terms-and-conditions/

Continued use of our website or services after any update means you accept the revised terms.

Contact Us

If you have questions about these Terms and Conditions, your order, delivery, or payment, contact us through WhatsApp.

TEREA UAE SHOP
 Website: https://tereauae.ae
 WhatsApp: +971553925521